What should I watch out for?
In order to reach your products on time and in full, you need to pay attention to some issues before ordering.
The product you ordered is completely customized and handmade. The production period lasts 10-15 days.
You need to take measurements as shown on the order screen. It is your responsibility to ensure that you receive the correct measurement to make your order with the measurements you receive.
After the production is completed, the product will reach your hand within 15-45 days according to the country you are after the delivery of the cargo. Tangopie.com is not responsible for any malfunctions of the cargo company. Extra fees may be incurred for your fast cargo requirements. Please contact us using the contact link for such requests.
Orders placed before 13:00 will be processed on the same day, orders after 13:00 will be processed the next day. Orders placed on weekends, festivals, official holidays are processed on the next business day.
For products that may have a problem of incompatibility in product selection, you should definitely order support from customer service. Since the product is manufactured specifically for you, order confirmation and refunds after payment are not possible.
Your order will be delivered to the address you provided.
One of the most common reasons for delay in deliveries is that address information is inadequate. Please enter your delivery address fully and completely.
There are no cargo companies where we are, how will we deliver the order?
Generally, the cargo companies that we deal with are able to deliver products to all points. If there is no cargo agency in your area, it is called as Mobile Zone and the product delivery is done on certain days of the week. The mentioned fees and supply periods are valid for province and district centers. Product delivery can not be made to the provinces / district centers and the areas outside the mobile region. It can be done by requesting an extra shipping fee.
How do I know if the order is cargoed?
When your orders are delivered to our cargo, our system automatically sends the shipping information about your order to our registered e-mail address. With the help of this information e-mail, you will be able to find out when your goods or your products have been delivered to cargo. Also, when you enter your membership information into my site, you can see shipments from the order tracking link on the account management page.
The order is broken, broken, what should I do?
The products that Tangopie.com sells are going to be taken from the vendors to be delivered to our valued customers and the damage is checked at the time of packing to be delivered to the cargo company. There is no possibility of sending any products as damaged from our company. However, due to its quality, sensitive products can be damaged due to cargo process, cargo load. What you need to do in this type of situation is;
If your order is delivered to you by the cargo officer, you must absolutely check the outer pakage damage before taking delivery, and in case of any damage, you need to prepare a "Damage Detection Minute". You should not only check the damage to the outside pavilion, but before you leave the cargo officer, you should open the box and find out that the product is also undamaged from the box. Another point to note about the damage assessment statement is the clarification of the cargo officers in the minutes. For example, "There is no damage to the colum. The product is damaged. "Will be considered as a user error in the warranty period as the product will not be damaged during transportation and will not be changed or recycled. For your damaged product, you are absolutely obliged to keep full and accurate memorandum. You will acknowledge that the products you have received without a record are delivered to you in full, complete and sound condition.
(Ex: The product was found to be inspected and damaged when it reached the elixir.)
As a result of preparing the cargo officer's statement and delivering the product to us, your exchange transactions will be completed quickly and your party will be informed.
IMPORTANT: You must send us your damaged product reaching your delivery company. For example ; X Cargo for a damaged product reaching your hand should also be done with X Cargo, otherwise there is a problem during product cargo compensation.